Terms of Service

Introduction

These Terms of Service (“Terms”) govern your use of the Origins by Hawwa website at originsbyhawwa.com and the purchase of any products from us. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.

Origins by Hawwa is a UK-based business. These Terms are governed by the laws of England and Wales.

Using Our Website

You must be at least 18 years old to make a purchase on our website. You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the website.

We reserve the right to suspend or terminate access to our website at any time without notice if we believe you have breached these Terms.

Product Information

We take care to ensure product descriptions, images, and prices are accurate. However, slight colour variations may occur due to differences in screen display settings. All dimensions are approximate. We reserve the right to correct any errors in product listings at any time.

Ordering

When you place an order, you are making an offer to purchase. Your order is accepted when we send you an order confirmation email. We reserve the right to refuse or cancel any order at our discretion, in which case we will issue a full refund promptly.

All prices are displayed in British Pounds Sterling (£) and include VAT where applicable.

Payment

Payment is taken at the time of ordering. We accept major credit/debit cards (Visa, Mastercard) and PayPal. All transactions are processed through secure, PCI-compliant payment providers. We do not store your full card details on our servers.

Delivery

We aim to dispatch orders within 1–2 business days. Delivery timescales and costs are outlined on our Shipping Policy page. We are not responsible for delays caused by courier services or events outside our control. Risk of loss and damage passes to you when your order is delivered.

Returns and Refunds

We want you to love your purchase. Full details of our returns and refunds process are set out in our Refund Policy and Returns page. Your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms.

Intellectual Property

All content on this website — including product images, text, graphics, logos, and the overall design — is the intellectual property of Origins by Hawwa or its licensors. You may not reproduce, distribute, or use any content without our prior written permission.

User Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Please notify us immediately of any unauthorised use of your account.

Limitation of Liability

To the maximum extent permitted by law, Origins by Hawwa will not be liable for any indirect, incidental, or consequential loss arising from your use of our website or products. Our total liability to you shall not exceed the total amount paid for the relevant order. Nothing in these Terms limits our liability for death, personal injury, or fraud caused by our negligence.

Consumer Rights

As a UK consumer, you have statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and other applicable legislation. These Terms do not affect those rights. Under the Consumer Contracts Regulations, you have a 14-day right to cancel most online purchases.

Changes to These Terms

We may update these Terms from time to time. Continued use of our website after changes are posted constitutes your acceptance of the updated Terms. The “Last updated” date at the top of this page will reflect any changes.

Contact

If you have questions about these Terms, please contact us at contact@originsbyhawwa.com or via our Contact page.