Shipping Policy

At Origins by Hawwa, we prepare your order carefully before sending it on its way. This policy explains how we process and deliver orders placed through our website.

Order Processing

Orders are processed and prepared for dispatch within 3 working days of purchase.

Once your order has been dispatched, delivery usually takes between 3 and 14 days, depending on the destination and delivery service.

The estimated delivery timeframe begins after your order has been dispatched, not when the order is placed.

Delivery Time

We aim to get your order to you as quickly as possible. Most orders should arrive within 3 to 14 days after dispatch.

Delivery times are estimates rather than guaranteed dates. Delays can occasionally occur because of circumstances outside our control, including courier delays, peak periods, severe weather or other postal disruptions.

If your order has taken longer than the expected delivery timeframe, please contact us and we will help you check its status.

Shipping Cost

Our standard shipping charge is:

£3.95

Free Shipping On £30 Order 

Any applicable shipping charge will be shown during checkout before you complete your purchase.

Delivery Information

Please make sure your delivery address is correct and complete before placing your order. Origins by Hawwa cannot be responsible for delays caused by an incorrect or incomplete address provided at checkout.

Once an order has been dispatched, delivery is handled by the relevant postal or courier service. Any tracking information available for your order will be provided where applicable.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us so we can look into the delay.

We may need your order number and delivery details to check the status of your parcel.

Contact Us

For questions about an order or delivery, please contact Origins by Hawwa:

Email: info@originsbyhawwa.com

Instagram: @originsbyhawwa

Customer service hours:
Monday to Friday, 9am to 5pm GMT
Closed weekends and Islamic holidays

Your Consumer Rights

Nothing in this Shipping Policy limits your statutory rights under applicable UK consumer law.

For online purchases, UK consumer law generally requires goods to be delivered without undue delay and, unless another delivery period has been agreed, within 30 days. Our stated delivery timeframe is intended to provide customers with clear expectations about our normal processing and delivery times.