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Response Times
Monday – Friday
9am – 5pm GMT · Closed weekends & Islamic holidays
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Quick Answers
How long does delivery take?
UK orders are dispatched within 1–2 working days and typically arrive within 2–3 working days via Royal Mail Tracked. International orders are sent via Royal Mail International Tracked and generally arrive within 3–5 working days for Europe and 5–7 working days for the rest of the world. Delivery times may vary slightly depending on your location and local customs processing.
Can I exchange for a different colour?
Yes. If you'd like to exchange your scarf for a different colour or style, simply get in touch within 28 days of receiving your order. Items must be unworn, unwashed, and in their original condition with all tags attached. Return postage is the customer's responsibility for change-of-mind exchanges, and we'll dispatch your new item once we've received the original. See our Returns page for full step-by-step instructions.
Do you ship internationally?
Yes, we ship worldwide. All international orders are sent via Royal Mail International Tracked so you can follow your parcel every step of the way. Shipping costs are calculated at checkout based on your location.
How do I care for my hijab?
Madam Hijabs: Hand wash in cool water with a gentle detergent, or machine wash on a delicate cycle at 30°C. Lay flat or hang to dry away from direct sunlight. Iron on a low heat setting if needed.
Jersey Hijabs: Machine wash at 30°C on a gentle cycle. Tumble dry on low or lay flat to dry. Jersey is naturally stretchy, so avoid wringing or twisting the fabric.
Jersey Hijabs: Machine wash at 30°C on a gentle cycle. Tumble dry on low or lay flat to dry. Jersey is naturally stretchy, so avoid wringing or twisting the fabric.
What is your returns policy?
We accept returns within 28 days of delivery for a full refund, or an exchange if you'd prefer. Items must be in their original, unworn, unwashed condition with all tags attached (sale items are final sale). Return postage is the customer's responsibility for change-of-mind returns; faulty, damaged, or incorrectly sent items are covered by us. See our Returns page for full step-by-step instructions or our Refund Policy for complete details.
Customer Support Hours
Monday – Friday 9am – 5pm GMT
Saturday – Sunday Closed
Response time Within 24 hours