Returns & Refunds Policy

At Origins by Hawwa, we want you to feel confident when ordering from us. If you change your mind about a purchase, we accept eligible returns within 30 days of receiving your order, subject to the conditions below.

This policy applies to purchases made through our website. Your statutory rights as a consumer are not affected by this policy.

1. Returns within 30 days

You can request a return within 30 days of receiving your order.

To qualify for a standard return, the hijab must:

• Be unwashed and unworn.
• Be free from perfume, makeup, stains or damage.
• Be returned in its original packaging.
• Be in a condition suitable for resale.

We reserve the right to refuse a standard return where the item does not meet these conditions.

2. Items purchased in bundles

You may return individual hijabs purchased as part of a bundle, provided the individual item meets the return conditions above.

Any refund will be based on the applicable amount paid for the returned item, taking into account any bundle discount that applied to the original purchase.

3. Sale and discounted items

Items purchased as part of a sale or promotional discount are not eligible for our standard 30-day change-of-mind return policy.

This does not affect your statutory consumer rights. If a sale item is faulty, not as described or otherwise does not meet your legal consumer rights, please contact us so we can address the issue appropriately.

4. Gifts

Gift purchases are not eligible for our standard returns or refund policy.

Only the original purchaser may request a return or refund, subject to the applicable terms and your statutory consumer rights.

5. Return shipping costs

For standard change-of-mind returns, the customer is responsible for the cost of returning the item to Origins by Hawwa.

For exchanges, the customer is also responsible for the applicable return shipping costs. Exchanges are available for the same product only and depend on stock availability.

Please contact us before sending an item back so that we can provide the appropriate return instructions.

6. Exchanges

We offer exchanges for any item of equal value, subject to stock availability.

The replacement item must meet the same return conditions stated in this policy. Customers are responsible for the applicable return shipping costs.

7. Faulty, damaged or incorrect items

Our standard 30-day change-of-mind conditions do not remove or limit your statutory rights.

If you receive an item that is faulty, damaged on arrival, incorrect, not as described or otherwise does not meet your legal consumer rights, please contact us as soon as possible.

We may ask for photographs or other information to help us assess the issue and arrange the appropriate remedy.

Where a refund or other remedy is required under applicable consumer law, we will handle the matter in accordance with those legal requirements.

8. How to request a return

Please contact us before returning an item.

You can contact Origins by Hawwa through:

Email: info@originsbyhawwa.com

Instagram: @originsbyhawwa

Customer service hours:
Monday to Friday, 9am to 5pm GMT
Closed weekends and Islamic holidays

When contacting us, please include your order number and explain whether you are requesting a return, refund or exchange.

9. Refunds

Approved refunds for eligible returns are issued to the original payment method used for the purchase.

We aim to process refunds within 2 to 3 weeks, subject to receiving and inspecting the returned item.

The time taken for the refunded amount to appear in your account can also depend on your bank or payment provider.

For qualifying cancellations and other situations covered by applicable consumer law, refund timing and delivery-cost rules may differ from our standard voluntary returns process.

10. Our commitment to your legal rights

Nothing in this policy limits or excludes any rights you have under applicable UK consumer law.

Where the law gives you rights relating to faulty, misdescribed or unsuitable goods, those rights continue to apply regardless of our standard returns policy.